Shipping Processing Time
All orders are processed within 2 business days after payment confirmation is received. We do not ship on weekends or holidays.
Shipping Rates
Shipping costs will be calculated and displayed at checkout. We offer standard shipping, [details of additional options such as express or international, if applicable].
Shipping Areas
We ship nationwide within Colombian territory. If you would like to place an order outside these areas, please contact us for more information.
Order Tracking
Once your order has shipped, you will receive a tracking number by email so you can monitor the status of your shipment.
Shipping Delays
Delivery times are estimates and may be subject to delays due to circumstances beyond our control, such as adverse weather conditions or delays by courier services.
Returns and Refunds Policy
Return Eligibility
We accept returns within 2 days from the delivery date. Products must be in their original condition, unused, with tags attached and the original packaging intact.
Where damage or a defect in the product’s manufacture or presentation is identified upon receipt, or where a claim is submitted by the end consumer, written notice of the event must be provided in writing within the timeframe described above. We invite you to read our returns policy.
Return Process
To initiate a return, contact us at [email or phone number] with your order number and a brief description of the reason. We will provide you with detailed instructions to complete the return.
Return Costs
Return shipping costs are the customer’s responsibility, unless the product is defective or does not match the order. In such cases, we will cover the return shipping costs.
Refunds
Once we receive your return and verify the condition of the product, we will issue the corresponding refund through the same payment method used for the purchase. Refund processing time may vary depending on your bank.
Products Not Eligible for Return
The following items are not eligible for return: [list of products such as underwear, personalized products, etc.].
Shipping and Returns Policies Shipping Processing TimeAll orders are processed within 2 business days after payment confirmation is received. We do not ship on weekends or holidays. Shipping RatesShipping costs will be calculated and displayed at checkout. We offer standard shipping, [details of additional options such as express or international, if applicable]. Shipping AreasWe ship […]
We promote advanced technical training programs that facilitate the exchange of experiences, as well as the development of the human and institutional capacities needed to support the energy transformations in our region.
Our academic offering includes executive programs, postgraduate diplomas, master’s degrees, and innovative initiatives focused on topics such as energy transition, conventional energy, renewable energy, e-mobility, and regional integration.
OLACDE creates a regional network focused on energy knowledge that connects governments, young professionals, academics, and sector experts to drive collaborative solutions through technical cooperation and talent development to address future energy and climate challenges.
We strengthen South-South and triangular cooperation ties as drivers to accelerate energy transitions in Latin America and the Caribbean. OLACDE brings together efforts among governments, multilateral organizations, academic institutions, and the private sector to mobilize financing, technical capacities, and innovative solutions tailored to our regional reality.
We promote strategic initiatives aimed at directing resources toward projects focused on decarbonization, conventional energy, renewable energy, and energy justice, with the objective of establishing a more efficient, inclusive, and sustainable regional cooperation architecture.
We are building a regional energy community with a global outlook that seeks to position Latin America and the Caribbean as a key player on the international stage. OLACDE strengthens its representation in major multilateral forums related to energy, trade, and climate by fostering strategic alliances and promoting international cooperation.
Through events such as Energy Week, together with new spaces for international dialogue, we promote a collective voice that helps attract financial investment and create new opportunities for sustainable development across our region.
We drive an energy transition based on principles of sustainability, energy security, and social inclusion. OLACDE supports countries in adopting new technologies related to energy efficiency, energy storage, green hydrogen, electromobility, and grid digitalization to accelerate the sector’s decarbonization process.
Our approach also includes promoting strategic projects that strengthen energy resilience at the regional level, contributing to emission reductions while consolidating a cleaner and more competitive energy infrastructure. Initiatives such as OEMLAC position our region as a leading reference in climate innovation and sustainable energy transition.
We develop regional platforms dedicated to energy information, technical analysis, and strategic data systems that strengthen both public and private decision-making in the sector. OLACDE promotes the digital transformation of the sector through the use of artificial intelligence, georeferencing, and advanced tools for regional energy analysis.
The integration of systems such as SieLAC, together with new regional platforms, allows for the consolidation of reliable and up-to-date technical information, facilitating modern, interoperable, and evidence-based energy planning.
We promote cooperation in the regional energy sector, focused on collaboration, infrastructure development, and regulatory harmonization, with the objective of strengthening energy security in Latin America and the Caribbean. OLACDE coordinates projects related to electrical interconnection, gas integration, and regional energy planning, seeking to create efficient and sustainable partnerships.
Through cooperation with the governments of our 27 member countries, regional blocs, multilateral institutions, and both public and private stakeholders, we drive strategic initiatives that promote regulatory harmonization and new energy exchange mechanisms, in order to enhance national capacities and accelerate an integrated energy transition at the regional level.
