Shipping Processing Time
All orders are processed within 2 business days after payment confirmation is received. We do not ship on weekends or holidays.
Shipping Rates
Shipping costs will be calculated and displayed at checkout. We offer standard shipping, [details of additional options such as express or international, if applicable].
Shipping Areas
We ship nationwide within Colombian territory. If you would like to place an order outside these areas, please contact us for more information.
Order Tracking
Once your order has shipped, you will receive a tracking number by email so you can monitor the status of your shipment.
Shipping Delays
Delivery times are estimates and may be subject to delays due to circumstances beyond our control, such as adverse weather conditions or delays by courier services.
Returns and Refunds Policy
Return Eligibility
We accept returns within 2 days from the delivery date. Products must be in their original condition, unused, with tags attached and the original packaging intact.
Where damage or a defect in the product’s manufacture or presentation is identified upon receipt, or where a claim is submitted by the end consumer, written notice of the event must be provided in writing within the timeframe described above. We invite you to read our returns policy.
Return Process
To initiate a return, contact us at [email or phone number] with your order number and a brief description of the reason. We will provide you with detailed instructions to complete the return.
Return Costs
Return shipping costs are the customer’s responsibility, unless the product is defective or does not match the order. In such cases, we will cover the return shipping costs.
Refunds
Once we receive your return and verify the condition of the product, we will issue the corresponding refund through the same payment method used for the purchase. Refund processing time may vary depending on your bank.
Products Not Eligible for Return
The following items are not eligible for return: [list of products such as underwear, personalized products, etc.].
Shipping and Returns Policies Shipping Processing TimeAll orders are processed within 2 business days after payment confirmation is received. We do not ship on weekends or holidays. Shipping RatesShipping costs will be calculated and displayed at checkout. We offer standard shipping, [details of additional options such as express or international, if applicable]. Shipping AreasWe ship […]
We advance high-level technical training programs that foster experience-sharing and develop the human and institutional capacities required to drive energy transformations across our region.
Our academic programs offer executive courses, postgraduate diplomas, master’s degrees, and innovative initiatives focused on key areas such as the energy transition, conventional and renewable energy, electromobility, and regional integration.
OLACDE builds a regional network of energy expertise, connecting governments, young professionals, academics, and industry experts to foster collaborative solutions through technical cooperation and talent development to address future energy and climate challenges.
We strengthen South-South and triangular cooperation as key drivers to accelerate energy transitions across Latin America and the Caribbean. OLACDE unites efforts among governments, multilateral organizations, academic institutions, and the private sector to mobilize financing, technical expertise, and innovative solutions tailored to our regional context.
We advance strategic initiatives aimed at directing resources toward decarbonization, conventional energy, renewables, and energy justice projects—building a more efficient, inclusive, and sustainable regional cooperation architecture.
We are building a regional energy community with a global outlook, positioning Latin America and the Caribbean as a pivotal player on the international stage. OLACDE amplifies regional representation in key multilateral energy, trade, and climate forums by fostering strategic alliances and international cooperation.
Through flagship events such as Energy Week and new spaces for high-level dialogue, we champion a collective voice that attracts investment, drives technical partnerships, and unlocks sustainable development opportunities across our region
We foster a regional energy transition built on sustainability, energy security, and social inclusion. OLACDE supports Member Countries in adopting emerging technologies—such as energy efficiency, storage solutions, green hydrogen, electromobility, and grid digitalization—to accelerate the sector’s decarbonization.
Our approach promotes strategic projects that strengthen energy resilience across Latin America and the Caribbean, reducing emissions while building a cleaner, more competitive energy infrastructure. Key regional initiatives, including OEMLAC, position our region as a benchmark for climate innovation and sustainable energy development.
We develop regional platforms dedicated to energy intelligence, technical analysis, and strategic data systems that empower both public and private decision-making across the sector. OLACDE drives digital transformation in energy by leveraging artificial intelligence, georeferencing, and advanced analytical tools to map regional energy trends.
The integration of systems such as SieLAC, along with new regional digital platforms, consolidates reliable, up-to-date technical data—enabling modern, interoperable, and evidence-based energy planning.
We foster cooperation across the regional energy sector by prioritizing infrastructure development, cross-border collaboration, and regulatory alignment to enhance energy security in Latin America and the Caribbean. OLACDE coordinates strategic projects in power grid interconnections, natural gas integration, and joint energy planning to build resilient, sustainable partnerships.
Working alongside the governments of our 27 Member States, regional blocs, multilateral institutions, and key public and private stakeholders, we drive initiatives that introduce innovative energy exchange mechanisms, strengthen national capacities, and accelerate a unified regional energy transition.
