{"id":18161,"date":"2025-12-19T19:55:28","date_gmt":"2025-12-19T19:55:28","guid":{"rendered":"https:\/\/www.olacde.org\/shipping-and-returns-policies\/"},"modified":"2026-08-20T22:55:10","modified_gmt":"2026-08-20T22:55:10","slug":"shipping-and-returns-policies","status":"publish","type":"page","link":"https:\/\/www.olacde.org\/en\/shipping-and-returns-policies\/","title":{"rendered":"Shipping and Returns Policies"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18161\" class=\"elementor elementor-18161 elementor-102\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5af78f5 e-flex e-con-boxed e-con e-parent\" data-id=\"5af78f5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c7efdd elementor-widget elementor-widget-heading\" data-id=\"9c7efdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping and Returns Policies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acccc4d elementor-widget elementor-widget-text-editor\" data-id=\"acccc4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Shipping Processing Time<\/strong><br\/>All orders are processed within 2 business days after payment confirmation is received. We do not ship on weekends or holidays.<\/p><p> <\/p><p><strong>Shipping Rates<\/strong><br\/>Shipping costs will be calculated and displayed at checkout. We offer standard shipping, [details of additional options such as express or international, if applicable].<\/p><p> <\/p><p><strong>Shipping Areas<\/strong><br\/>We ship nationwide within Colombian territory. If you would like to place an order outside these areas, please contact us for more information.<\/p><p> <\/p><p><strong>Order Tracking<\/strong><br\/>Once your order has shipped, you will receive a tracking number by email so you can monitor the status of your shipment.<\/p><p> <\/p><p><strong>Shipping Delays<\/strong><br\/>Delivery times are estimates and may be subject to delays due to circumstances beyond our control, such as adverse weather conditions or delays by courier services.<\/p><p>Returns and Refunds Policy<\/p><p> <\/p><p><strong>Return Eligibility<\/strong><\/p><p>We accept returns within 2 days from the delivery date. Products must be in their original condition, unused, with tags attached and the original packaging intact.<\/p><p>Where damage or a defect in the product\u2019s manufacture or presentation is identified upon receipt, or where a claim is submitted by the end consumer, written notice of the event must be provided in writing within the timeframe described above. We invite you to read our returns policy.<\/p><p> <\/p><p><strong>Return Process<\/strong><br\/>To initiate a return, contact us at [email or phone number] with your order number and a brief description of the reason. We will provide you with detailed instructions to complete the return.<\/p><p> <\/p><p><strong>Return Costs<\/strong><br\/>Return shipping costs are the customer\u2019s responsibility, unless the product is defective or does not match the order. In such cases, we will cover the return shipping costs.<\/p><p> <\/p><p><strong>Refunds<\/strong><br\/>Once we receive your return and verify the condition of the product, we will issue the corresponding refund through the same payment method used for the purchase. Refund processing time may vary depending on your bank.<\/p><p> <\/p><p><strong>Products Not Eligible for Return<\/strong><br\/>The following items are not eligible for return: [list of products such as underwear, personalized products, etc.].<\/p><p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34e5fc8 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"34e5fc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.olacde.org\/en\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Back to Home<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping and Returns Policies Shipping Processing TimeAll orders are processed within 2 business days after payment confirmation is received. We do not ship on weekends or holidays. Shipping RatesShipping costs will be calculated and displayed at checkout. We offer standard shipping, [details of additional options such as express or international, if applicable]. Shipping AreasWe ship [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18161","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.olacde.org\/en\/wp-json\/wp\/v2\/pages\/18161","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.olacde.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.olacde.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.olacde.org\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.olacde.org\/en\/wp-json\/wp\/v2\/comments?post=18161"}],"version-history":[{"count":1,"href":"https:\/\/www.olacde.org\/en\/wp-json\/wp\/v2\/pages\/18161\/revisions"}],"predecessor-version":[{"id":18162,"href":"https:\/\/www.olacde.org\/en\/wp-json\/wp\/v2\/pages\/18161\/revisions\/18162"}],"wp:attachment":[{"href":"https:\/\/www.olacde.org\/en\/wp-json\/wp\/v2\/media?parent=18161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}